If you face problems with generating Youthpass certificates or have questions about Youthpass, please contact us on For best support in case of problems, please include in your e-mail:

  • the project number, if you know it
  • detailed information about the problem you are facing. It will be helpful if you include screen shots or (parts of) certificates that describe the problem.

In case you would like to be supported over the phone, please add your phone number and we will be happy to call you back.


Contact information:

SALTO Training and Cooperation Resource Centre

Kristiina Pernits, H. Eda Bakır and Milena Butt-Pośnik

Godesberger Allee 142-148

D-53175 Bonn