Frequently Asked Questions (FAQs)

Do you have questions concerning Youthpass? Maybe you can find the answer here.

Participants questions

I haven't received my Youthpass, what should I do?

I have lost my Youthpass certificate, can I have a copy?

I am a participant; can I download my Youthpass from the website?

What to do if the link to work on my Youthpass is not active anymore?

Can I still get my Youthpass certificate, even if the project took place a couple of years ago?

Does the Youthpass certificate have to be signed?

How to correct my Youthpass?

How to delete my Youthpass account I created by chance?

Project organisers questions

Why the project number I entered is not accepted?

Is there a possibility to try out the system and the certificates before starting to use Youthpass?

How to change my password?

I registered but got no password. What should I do?

Can we change the details of our Youthpass account holder?

Can I delete projects from my Youthpass account?

Who should issue the Youthpass certificates?

How can I work with Youthpass in different phases of my activity?

Can I update the Youthpass certificates after having generated them once?

We are an informal group and we do not have an organisation; how should we work on our Youthpass?

Can the Youthpass certificates be signed digitally?

Can I issue the Youthpass certificates in more than one language?

How Youthpass is used in the European Solidarity Corps projects implemented until 2021?

What is YANS - Youthpass Automatic Notification System?

The Key Competences have been updated - what should I use for Youthpass?

Which competence framework is used in Youthpass for the self-assessment of youth workers, other practitioners and team members?

Is Youthpass available for projects funded by the earlier Youth in Action and YOUTH Programmes?

What about Youthpass in the new Erasmus+ and European Solidarity Corps programmes in 2021-2027?

If you need further clarifications, please send us an e-mail.