Frequently Asked Questions (FAQs)

Do you have questions concerning Youthpass? Maybe you can find the answer here.

Participants' questions

I haven't received my Youthpass, what should I do?

I have lost my Youthpass certificate, can I have a copy?

I am a participant; can I download my Youthpass from the website?

What to do if the link to work on my Youthpass is not active anymore?

How to correct my Youthpass?

Can I still get my Youthpass certificate, even if the project took place some years ago?

I registered but did not receive a password. What should I do?

I received an invitation to connect. What does it mean?

I received an invitation to edit my data. What does it mean?

How to delete a Youthpass account created by mistake?

Project organisers' questions

Who should issue the Youthpass certificates?

Why is the project number I entered not accepted?

I registered but did not receive a password. What should I do?

How to change my password?

Can we change the details of our Youthpass account holder?

Is there a possibility to try out the system and the certificates before starting to use Youthpass?

Can I delete projects from my Youthpass account?

What about Youthpass in the new Erasmus+ and European Solidarity Corps programmes in 2021-2027?

How can I work with Youthpass in different phases of my activity?

We are an informal group and we do not have an organisation; how should we work on our Youthpass?

Should the Youthpass certificates be signed?

Can I update the Youthpass certificates after having generated them once?

Can the Youthpass certificates be signed digitally?

Can I issue Youthpass certificates in more than one language?

What is YANS - Youthpass Automatic Notification System?

How is the European framework of Key Competences for lifelong learning used in Youthpass?

Which competence framework is used in Youthpass for the self-assessment of youth workers, other practitioners and team members?

Which competence framework is used in the DiscoverEU Youthpass certificates?

Is it possible to issue Youthpass for team members?

How to work with project activities in Youthpass?

What does 'connect learner' mean and how does it work?

What does 'invite to edit' mean and how does it work?

How is Youthpass used in the European Solidarity Corps projects?

Is Youthpass available for projects funded by the earlier Youth in Action and YOUTH Programmes?

Which competence frameworks are used in the youth field?

If you need further clarifications, please send us an e-mail.