Do you have questions concerning Youthpass? Maybe you can find the answer here.
Participants' questions
I haven't received my Youthpass, what should I do?
I have lost my Youthpass certificate, can I have a copy?
I am a participant; can I download my Youthpass from the website?
What to do if the link to work on my Youthpass is not active anymore?
Does the Youthpass certificate have to be signed?
Can I still get my Youthpass certificate, even if the project took place some years ago?
How to delete a Youthpass account created by mistake?
Project organisers' questions
Who should issue the Youthpass certificates?
Why is the project number I entered not accepted?
I registered but did not receive a password. What should I do?
Can we change the details of our Youthpass account holder?
Is there a possibility to try out the system and the certificates before starting to use Youthpass?
Can I delete projects from my Youthpass account?
What about Youthpass in the new Erasmus+ and European Solidarity Corps programmes in 2021-2027?
How can I work with Youthpass in different phases of my activity?
We are an informal group and we do not have an organisation; how should we work on our Youthpass?
Can I update the Youthpass certificates after having generated them once?
Can the Youthpass certificates be signed digitally?
Can I issue Youthpass certificates in more than one language?
What is YANS - Youthpass Automatic Notification System?
How is the European framework of Key Competences for lifelong learning used in Youthpass?
Which competence framework is used in the DiscoverEU Youthpass certificates?
Is it possible to issue Youthpass for team members?
How to work with project activities in Youthpass?
How is Youthpass used in the European Solidarity Corps projects?
Is Youthpass available for projects funded by the earlier Youth in Action and YOUTH Programmes?
If you need further clarifications, please send us an e-mail.