The colleague who was the account holder of our organisation’s Youthpass account has left. Can I change the details (name, e-mail- address, password) of the account holder?
Yes, after having logged in with the old login data, you can edit the name, e-mail-address and password of the account holder in the section “personal details”. This way, you can continue using the same Youthpass account with the existing projects and don’t need to create a new one.
If you don't have the login data of the colleague who left but need access to the account, please contact the Youthpass Team for help.