I didn't receive my Youthpass, what should I do?

If you have been a participant in an Erasmus+ Youth or a European Solidarity Corps project and have not received your Youthpass certificate, please first contact your organisation and inform them about it; there may be several reasons why the certificate hasn't reached you yet. If you don't receive any answer within 14 days, please contact our Helpdesk: youthpass@salto-youth.net. We will try to contact the organisers on your behalf as well. When contacting us, please include information on your project (including the name and dates of the project, the number of the project - if you have it -, name of the organisation, name and email address of a contact person).
Youthpass certificates are not stored or issued centrally by SALTO T&C RC. Only the project organisers can issue Youthpass certificates for the participants of their activities.